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To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a few hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Thank you for choosing Towne and Country Animal Clinic. Our primary mission is to deliver the best and most comprehensive veterinary care available for your pet. An important part of the mission is making the cost of optimal care as easy and manageable for our clients as possible by offeringseveral payment options. Towne and Country Animal Clinic requires payment in full at the end of your pet's examination and/or at the time of discharge.
You can choose from:
-Cash,Check, Visa, MasterCard, American Express or Discover Card
-Convenient Monthly Payment Plans from Care Credit *
* Allows you to begin treatment today and make low monthly payments over time
*Available for any treatment amount
*Can be used repeatedly for your entire family- without having to reapply
* 6 months interest free for charges of over $200
You can apply by calling 1-800-677-0718 or online by clicking here.
*Subject to credit approval
Another popular option for your family and pet may be insurance coverage. For clients with pet insurance, we are happy to provide you with the necessary documentation to submit a claim to your insurance carrier. To learn more please visit the following pet insurance websites...
Nationwide Pet Insurance (Formerly VPI)
Deposit & Billing:
For some treatments or hospitalized care, a deposit may be required. Healthcare plans requiring comprehensive care of more than $500 or more, will require a deposit to begin your pets treatment. We may offer in-house payment options on an emergency case-by-case basis for established clients. We charge 1.5 per month %interest on all outstanding balances older than 30 days. If you have an account 60 days past due, Towne and Country Animal Clinic may relinquish your balance owed to a collection agency.
Additional Policy Information:
Towne and Country Animal Clinic charges $20 for returned checks.
If you have any questions, please do not hesitate to ask. We are here to provide the best veterinary care available for your pet.
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.