Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Thank you for choosing Towne and Country Animal Clinic. Our primary mission is to deliver the best and most comprehensive veterinary care available for your pet. An important part of the mission is making the cost of optimal care as easy and manageable for our clients as possible by offering several payment options. Towne and Country Animal Clinic requires payment in full at the end of your pet's examination and/or at the time of discharge.

Payment Options:

You can choose from:

                -Cash,Check, Visa, MasterCard, American Express or Discover Card

                -Convenient Monthly Payment Plans from Care Credit *

                                * Allows you to begin treatment today and make low monthly payments over time

                                *Available for any treatment amount

                                *Can be used repeatedly for your entire family- without having to reapply

* 6 months interest free for charges of over $200, with monthly payments

You can apply by calling 1-800-677-0718 or online by clicking here.

*Subject to credit approval

Pet Insurance:

Another popular option for your family and pet may be insurance coverage. For clients with pet insurance, we are happy to provide you with the necessary documentation to submit a claim to your insurance carrier. To learn more please visit the following pet insurance websites...

ASPCA Pet Insurance

AKC Pet Insurance

Nationwide Pet Insurance (Formerly VPI)

 

Deposit & Billing:

For some treatments or hospitalized care, a deposit may be required. Healthcare plans requiring comprehensive care of more than $500 or more, will require a deposit to begin your pets treatment.

Additional Policy Information:

Towne and Country Animal Clinic charges $20 for returned checks. 

If you have any questions, please do not hesitate to ask. We are here to provide the best veterinary care available for your pet.